Delivery
Most orders are delivered within 10 working days. If your ring size isn’t immediately available, we’ll prepare it for you. Please allow up to 15 working days for delivery.
Exchanges
Need a different size? We offer size exchanges on unworn pieces in their original condition within 7 days of delivery.
Returns
We do not offer refunds. All purchases are exchange only.
Questions?
Email znvabyz@gmail.com or send us a direct message on Instagram. We’re happy to help.
7- FAQS
NEED TO KNOW
How long does shipping take?
Most orders are delivered within 10 working days.
If your ring size isn’t immediately available, we’ll prepare it for you. In this case, delivery may take up to 15 working days.
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Can I exchange my order?
Yes. We offer size exchanges on unworn pieces in their original condition within 7 days of delivery.
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Do you offer refunds?
We do not offer refunds.
All purchases are exchange only.
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What materials do you use?
Every ZNVA piece is crafted from 925 sterling silver. Selected styles are also available in 18K gold-plated 925 sterling silver.
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Will my jewelry tarnish?
Sterling silver naturally develops a patina over time. Regular wear and proper care will help preserve its finish.
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How do I find my ring size?
Visit our Size Guide to measure your size using either the string or ruler method.
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How should I care for my jewelry?
Store your jewelry in a dry place when not in use. Avoid contact with water, perfumes, lotions, and harsh chemicals. Clean with a soft polishing cloth when needed.
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Is every piece exactly the same?
Each ZNVA piece is carefully crafted and finished by hand. Slight variations in texture or finish are natural and make every piece unique.
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Do you offer gift cards?
Yes. ZNVA Gift Cards are available online and are perfect when you’re not sure which piece or size to choose.
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Do you have a physical store?
Not at the moment.
You can shop online anytime or find us at selected pop-ups and in-person events throughout the year. Follow us on Instagram to see where we’ll be next.
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Can I cancel or change my order?
If your order hasn’t entered production or shipping, we’ll do our best to help. Please contact us as soon as possible.
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How can I contact you?
Email us at znvabyz@gmail.com or send us a direct message on Instagram.
We’re always happy to help.